Warranty & Service

Service Support

Longevity of Competition heat pumps should be approximately 15-20 years with very little maintenance (a gas heater has a life expectancy of approximately 8-10 years!).

Like any electrical appliance faults can arise for whatever reason, be it component failure or lack of service etc. Up to now, your pool dealer has been reliant on either their own engineer or to outsource a refrigerant expert to service the heat pump (not easy to book in the middle of summer!).

Paramount pool products (Sole UK Importer) have over 50 independent heat pump engineers located nationally, who will be able to service your heat pump (directly with you) in the future or in an event of a warranty failure.

To date, 98% of our service requests are attended within 3-7 working days (summer or winter!).

Warranty & Service.

All Competition heat pumps have the following warranty on all models:-

Export Warranty – we are aware that a number of heat pumps are purchased in the UK and exported to foreign destinations. Unfortunately, we are unable to offer recognised service agents engineers based is such locations and therefore, unable to honor labour costs. However, we are prepared to supply replacement parts under the five year warranty term. All delivery costs to be paid by the consumer.

Terms & Conditions. Copyright © 2008 Paramount Pools, Sole UK Distributor.